Terms & Conditions

All users of our website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user’s own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.

This website is operated by Gorman Dynamics, and these terms and conditions apply to this website only.

Information on our Website

The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However Gorman Dynamics provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us.

Copyright & Intellectual Property

The copyright in this website belongs to Gorman Dynamicsand will at all times remain with us. You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.

Security & Privacy

At Gorman Dynamics, we take care to protect your privacy and secure your information.

To provide credit card security and keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system for secure eCommerce transactions. If your browser doesn’t accept the SSL technology, your purchase will not be permitted. We will ensure that your data is as safe as possible when you purchase products at pbi-ltd.co.uk.

From your side, if you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Gorman Dynamics reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Information we Collect

We collect various types of information depending upon how you use our site. We will not disclose your personal details to third parties.

Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you from time to time.

Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties. Please see our separate Privacy Policy for further details.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

Our Contract

When you place an order to purchase a product, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, which is accepted by us and complete when we send email confirmation to you that we’ve received your order and the order has been accepted. Any products on the same order, which we have not confirmed in the dispatch email do not form part of that contract.

Deliveries

TBC

Returns

If there are any problems with any items in your order, please let us know within 7 days of receiving your order.

Should an item need to be returned please contact us before returning. We will then respond to you accordingly.

When contacting us, please advise the following:

Your order number
The description of the item you wish to return to us
The reason for your return (eg wrong item)
The outcome you wish (eg exchange of item, refund)

All returned items must be received within 30 days of you receiving your order. (longer periods may apply in some circumstances under the Consumer Rights Act 2015).

Please make sure the goods are returned to us in the original packaging or equivalent packaging so no damaged is caused in transit. If any damage is caused to the goods due to insignificant/unsuitable packing then the cost will be passed on to you and deducted from the value of the goods you have returned.

If the item you are returning is not faulty or we have not made a mistake with your order then the cost of returning the item is your responsibility.

In addition, the item is your responsibility until it reaches us. For your own protection, please ensure that you use a trackable parcel service that insures you for the value of the goods that you are sending. You will also need to mark the package as ‘Returned Goods’. Any import duty incurred will need to be passed back to yourself. If we have made a mistake with your order, we will be able to offer a refund or exchange and reimburse your postage costs, if applicable.

Returns cannot be accepted on custom/branded products unless the item is faulty. If a custom/branded item is faulty, our normal Returns policy applies and it can be returned within 30 days of receipt (longer periods may in some circumstances apply under the Consumer Rights Act 2015). Please contact us and explain the fault. Sorry but we are unable to take back used goods which are unsuitable. This is in addition to, and does not affect, your consumer rights.

Please note that the returns policy does not affect your statutory right to cancel contracts for the purchase of goods made online in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 referred to below.

If the cost of the product has changed between the time of the return and the time of the refund, Gorman Dynamics will refund the amount you paid for the product.

Cooling-off Period

By law, customers in the European Union also have the right to withdraw from the purchase of an item purchased online within fourteen working days of the day after the day on which the item is delivered.

To cancel your purchase within the fourteen day period, please contact for instructions. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty.

Customs

When ordering goods online for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Gorman Dynamics you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.